Payment & Refund Questions

Tap a supported card or mobile wallet to unlock the cooler. Cameras inside the cooler record your selection while the door is open. After you close the door, your payment method is automatically charged for the products detected.

When you tap, your bank may show a temporary authorization hold. This hold is released after the final charge posts and is not a second charge.

In some cases, a purchase is reviewed manually before the final charge is made, so the charge may appear later than expected, usually within 24 hours.

If you believe you were charged incorrectly, charged twice, or charged because of a machine error, contact KayBeeVending so we can review the transaction. We typically respond within one business day.

Please include the machine ID or location, the transaction date and approximate time, and the last four digits of the payment card if available. Do not email your full card number or security code.

Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.

Call (734) 787-3787 or email admin@kaedbaellc.com.

For how we handle purchase information and video, see our Privacy Policy.

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